PeopleSoft Roadshow / What’s next for PeopleSoft … a Correction April 11, 2014Posted by Duncan in PeopleTools.
Thanks for all your feedback on the roadshow / what’s next for PeopleSoft write-up. It’s wonderful that there’s such a large and active PeopleSoft community out there that’s so positive about the new functionality that Oracle is adding to the product.
After I posted the article Marc Weintraub got in touch and has asked me to correct an inconsistency in one of the sections. I had included a paraphrased quote which gave the impression that net-new PeopleSoft opportunities are not important, and this was misleading. I’m happy to concede that about a week elapsed between his session and when I posted it here and my memory might not have been as fresh as if I’d live-blogged it.
I’ve updated the article, and the paragraph in question now reads:
Also, there was another statement which I didn’t realise the signifcance of until letting things percolate down through on the train journey home, but Marc’s statement that PeopleSoft has a “95% retention rate, and the focus is on our existing customers.” is quite important. It’s great that Oracle are focusing on keeping existing customers happy – that’s what the ongoing licence fee is for, after all – and 95% is a good success rate and ongoing investment is designed to add value to existing customers.
Marc also added “The 95% retention rate of existing PeopleSoft customers is accurate. The point I wished to convey is that our future investments are more aligned to meeting the needs of our existing customers. Oracle still does secure net-new customers for PeopleSoft at a rate significant rate.”
This last point is something that we can testify to as Succeed have implemented at least one greenfield PeopleSoft implementation every year for the last 5 years.
Apologies if this has caused any confusion and I’m happy to set the record straight.